At SilkandStyles, we strive to provide high-quality language learning courses and an excellent user experience. However, we understand that situations may arise where a refund is necessary. Please review our refund policy below to understand your rights and how we handle refund requests.
We offer refunds for the following situations:
Refunds will not be issued for the following:
To request a refund, please follow these steps:
If your refund request is approved, the amount will be credited back to your original payment method within 7-10 business days. Processing times may vary depending on your payment provider.
In cases where more than 25% but less than 50% of the course has been accessed, we may offer a partial refund at our discretion.
We do not offer exchanges for courses. However, if you’re unsatisfied with a course, you may be eligible for a refund under the conditions outlined above and can choose to purchase another course.
If you have any questions about our refund policy or need assistance with your refund request, please contact us:
Email: mercytimothy883@gmail.com